§ 1105.12. Billing, meter reading—Terms of payment.

A.

Billing. The city may render bills for water service on either a monthly or quarterly basis.

B.

Water Bill Calculations. All meter readings and billings may be in units of one hundred (100) or one thousand (1,000) cubic feet, cubic meters or gallons and there shall be no proration of rates, except rates which may be prorated at the time of a rate change. Monthly periods described in Sections 1105.04, 1105.05, 1105.055 and 1147.11 are based on a thirty-day period. The amount billed shall be established by dividing the applicable rate by thirty (30) days to derive a daily rate and multiplying the daily rate by the number of days in the billing period.

C.

Terms of Payment. The water rates prescribed in City Code Sections 1105.04, 1105.05, 1105.09 and 1105.10 are net. If bills are not paid within twenty-eight (28) days from the date of billing a gross rate, which is the net rate plus ten (10) percent, shall apply.

D.

Termination for Nonpayment of Accounts. Water service may be terminated for nonpayment of any and all charges now and hereafter in force, whether charged by the City of Columbus Division of Water, City of Columbus division of sewerage and drainage, or any of the division's contracting political subdivisions. Termination of water service for nonpayment of account shall be pursuant to the provisions of city code Section 1101.03. Service fees will continue to be charged during the period water service is terminated pursuant to Section 1105.23.

Water service will not be resumed until all service charges due and payable have been collected or a suitable payment agreement has been received from the customer of record or the owner of the real estate. The customer of record and the owner of the real estate shall be responsible for payment of all applicable service charges as defined in City Code Chapter 1105.

E.

Billing Disputes. Customers of record and owners of the real estate wishing to contest any service charges for which they have been billed shall contact the Division of Water at the phone number and/or address provided on the bill, to discuss the matter with a division customer service representative. If the billing dispute is not resolved through discussion with division customer service representatives, the customer of record or owner of the real estate may file a request for a hearing on the matter with the director, pursuant to provisions set forth in city code Section 1101.03(C).

(Ord. 2805-91: Ord. 422-06 § 2 (part); Ord. No. 0139-2011, § 1, 3-7-2011; Ord. No. 2398-2012, § 4, 12-3-2012; Ord. No. 0329-2019 , § 3, 2-11-2019)