§ 1163.23. Corrections to billing; limits; exception.

(A)

If the Division of Power has undercharged a customer for electricity service because of a malfunctioning metering system or billing error, the division may bill the customer for the portion of the unbilled electricity consumption used in the two-year period immediately prior to the date the division remedies the malfunctioning meter or billing error.

(B)

If, however, during the two-year period described in Part A, the Division of Power has attempted to verify or repair a malfunctioning metering system and the customer has not responded to requests to read or repair the meter, the division will bill the customer for the amount of the unbilled electricity used in the six-year period immediately prior to the date the division remedies the malfunctioning meter.

(C)

This section does not apply to tampering with utility equipment or theft of the utility service as defined in Section 1163.025 of the Columbus City Code and Section 4933.18 and 4933.19 of the Ohio Revised Code, or where a physical act of a customer or its agent causes inaccurate or no recording of the meter reading, or inaccurate or no measurement of the electricity rendered.

(Ord. No. 0139-2011, § 3, 3-7-2011; Ord. No. 2398-2012, § 14, 12-3-2012)